What can you do to solve an "Access denied error"
Two most common reasons for this error are:
- incorrect ftp credentials
- IP blocked by the server
2. It is also possible that the channel is blocking our IP address. Please check with the channel’s support whether they require the IP-number from which feeds are sent to be whitelisted. If they do, please ask them to whitelist these two IP addresses:
4. Please contact us at firstname.lastname@example.org if the upload fails again.