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Access denied

What can you do to solve an "Access denied error"

Two most common reasons for this error are:

  • incorrect ftp credentials
  • IP blocked by the server

1. Please double-check if the ftp credentials you provided in the channel’s setting are correct.image9.png

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2. It is also possible that the channel is blocking our IP address. Please check with the channel’s support whether they require the IP-number from which feeds are sent to be whitelisted. If they do, please ask them to whitelist these two IP addresses:

  • 148.251.198.33
  • 78.46.214.6

3. Regenerate the feed from the channel’s optionsimage32.png

4. Please contact us at support@datafeedwatch.com if the upload fails again.

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