401 Unauthorized

What can you do to solve a "401 Unauthorized error"

1. If the source feed URL is password-protected please check-in "My feed requires login and password" and provide the access data. If you have already done so, please double-check the data is correct.

2. Click “Update shop” button.

3. It is also possible that your server is blocking our IP address. If that is the case please ask your server’s administrator to whitelist our IP.


4. Refresh products

Please contact us at if the download fails again.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Powered by Zendesk